IT Support Apprentice

Established in 2002, Impirius Ltd is a trusted IT Support company, offering a range of services to business’ in and around the Leamington and Warwickshire area.

We have a wealth of experience and are looking to support and guide an apprentice through their programme to become effective IT Support technician, there is no better place to kick-start your career!

As an IT Apprentice, you will be an essential part of the team, responsible for provisioning new equipment and working as 1st line Support on the helpdesk to resolve IT queries in line with SLAs. This is a perfect opportunity to develop your IT skills and reach your true potential.

In this role, you’ll work towards your Information Communication Technician Level 3 qualification, delivered by the training team at JBC Skills Training.

A Typical Day in the Job:

Prepare and configure new hardware to be installed at customers sites Provide 1st line helpdesk support to customers Log and respond to tickets on the helpdesk Work towards delivering a high-quality IT support service in line with target SLAs Shadow the rest of team on customers site to gain a broader understanding of other technologies 

Full training and support will be provided by your workplace mentor and from the JBC Skills Training. There will also be opportunities to shadow and assist more experienced team members to gain a broad exposure and experience in many other areas of IT including: Cloud Services, IT Security, as well as the installation and configuration of new PC’s, Laptops, Servers, Routers, Firewalls, UPS Systems, Network Switches, Wi-Fi equipment, surveys and deployment, Fibre Optics, Data Cabling, Patching and so much more!

Training:
On completion, the Apprentice will be awarded the Level 3 Information Communications Technician Apprenticeship You will be appointed a skills trainer who will meet with you remotely every 6-8 weeks for reviews and support with your Summative Portfolio work

Training Outcome:

Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate.

Employer Description:
Impirius has evolved to meet the needs of local businesses and their IT infrastructures, as well as upgrading and maintaining existing systems. The company now fulfils a wider variety of IT services and is very keen to continually provide cutting edge solutions. Our aim is to provide technology solutions that meet and exceed our clients needs, by taking the time to understand their specific business and create solutions that improve the way they work.

Working Hours :
Monday - Friday, 9.00am to 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience