Digital Service Manager

About You
Are you passionate about working in Digital to provide great customer service?
Are you an experienced professional who can work with others to deliver effective and efficient change?
Do you enjoy making improvements to deliver better services and governance?
If so, read on...... You will be a key part of our dedicated team delivering Digital services to all areas of our organisation, which allows us to deliver our business plan.
 You will be working with other internal Digital teams, the wider organisation and external suppliers to manage changes to systems, ensuring these changes are effectively and efficiently implemented, whilst ensuring value is delivered.
 Be part of a dynamic team constantly looking to improve what it does, how we do it and the technologies we use.  Using ITIL and other industry best practice, you will ensure that for all projects that services are assured and governance is in place, ensuring effective solutions are built that are easy to run.

About The Role
Working with other Digital teams to ensure system changes and releases are managed effectively and appropriately to maintain availability, integrity and confidentiality whilst maximising the benefit to the business.

Managing cross team improvements plans to enable the wider Digital team to function more effectively.

Responsible for the Service Management areas of new projects and ensure these projects align with our governance model and are effectively supported when live.

Administer, manage and support other teams using with the Coal Authority’s ITSM tool - which is used across the business as well as in Digital, helping many teams to manage workflows and cross team activities.

Work with the Lead Service Manager, you will support and help to develop the Service Coordinator in managing small change and request fulfilment for the organisation.

Managing relationships to ensure we are getting value from our suppliers.
We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

To find out more about the role, take a look at the job description.
Role location: Hybrid working (on average 2 days working out of our Mansfield office)

Application closing date: 21/07/2024
Sifting date: w/c 22/07/2024
Interviews: w/c 29/07/2024
(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)
Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.

About The Coal Authority
Our benefits: A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:
We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.
With a genuine commitment to flexible working, we believe that work life balance is incredibly important.
Who we are:
Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.
We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.
We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.
We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.
Equality, Diversity and Inclusion:
Here at TCA we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our colleagues, our customers and our communities. We are proud to be an inclusive employer. We are committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people from different backgrounds, identities, cultures and beliefs. Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive.
As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.
If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the team by email at or by phone on 01623 637000.

  • Location: Mansfield,England
  • Salary: £35,763 - £43,710
  • Type: Permanent
  • Recruiter: The Coal Authority
  • Posted: 05-Jul-2024
  • Posted on: