Business Administrator Apprentice

Assisting with and completing all trade daily administrative tasks Assisting with the monitoring and actioning of the trade issue log. To learn to identify reoccurring issues and resolving these issues with the customer to ensure Ellgia deliver successful services Understanding and actioning driver service/site requests which could consist of updating customer accounts with access instructions, access codes, health and safety tasks etc. Understanding and learning the range of customer types Ellgia have and learning how to deal with problems in order to put forward to sales for an account review/resolution Learning the products and services Ellgia offer in order to identify opportunities for upselling of products and/or services Processing of broker orders, service amendments and enquiries or queries Understanding the basics of the management reports to enable these to be updated regularly Providing administrative support to the Leicester team

Training:

Qualification:

Level 3 Apprenticeship Standard in Business Administrator https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

Delivery Method

Within the first 15-months additional training is delivered at Loughborough College, one morning a week for 12-weeks, dates are subject to enrolment date Online portfolio to update with learning and development completed onsite Diarised visits from dedicated Trainer/Assessor

Training Outcome:

Upon successful completion of the apprenticeship there is scope for the applicant to progress into a Customer Service Advisor role.

Employer Description:
Ellgia specialises in offering bespoke, cost-effective environmental solutions to commercial, trade and residential customers ensuring the highest levels of service, compliance, and management information for waste management and disposal services.

Working Hours :
Monday - Friday: 9am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Patience