Apprentice Customer Service Specialist Level 3 - Renault - Worcester

Understanding and addressing customer concerns, then coordinating with technicians Scheduling and booking vehicle service appointments Communicating with customers about any additional required work Providing estimates for repair times and costs Managing customer complaints and feedback Responding to customer inquiries and requests Monitoring the progress of vehicles in the workshop

Training:
Customer Service Specialist Level 3 Apprenticeship Standard

Training Outcome:
Possible permanent role within the business after completing the apprenticeship

Employer Description:
We are proud to have been serving our community since 1840. Our passion for cars and the mechanics behind them has helped us shine through in these unsure times. We are always here to help however big or small the problem. We pride ourselves in the customer experience we deliver. We don't want to sell you a car we want to help you find your next vehicle.

Working Hours :
Generally, availability is required between Monday - Saturday, 8.00am - 6.00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working