IT Support Apprentice

Answering customer calls, emails, and even live chats to provide top-notch first-line technical support Flex those IT muscles and support Windows PCs, servers, network devices, and printers You'll accurately categorise and record service tickets using our IT Business Management System, ConnectWise Time to show off your troubleshooting skills! You'll tackle incidents with basic troubleshooting methods and document You'll keep customer documentation up to date and work towards smashing those service level agreements When you're ready, you'll become a master at configuring and setting up equipment in-house As you gain experience and confidence, you'll even get to assist with on-site installations of computers and basic networking equipment

Training:
Information Communications Technician Level 3 Apprenticeship Standard  An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business

Employer Description:
"We started Your IT over a decade ago because we loved technology but realised most business owners viewed it as more of a ‘necessary evil.’ We figured we could look after the technology, keep it all working and even advise you what you needed to move the business forward. You would then be able to concentrate on what you loved in your business, and if we’re both pursuing our passions then we are going to work well together. We now employ 24 people who share our passion for making the technology in your business work for you. Over the years we’ve honed what we do (we have the awards and accreditations to back it up) and can sum it up in a simple sentence ‘We Exist To Make Our Clients Lives Easier’."

Working Hours :
Monday to Friday, with shifts between 7.00am and 6.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative