Helpdesk Advisor

Helpdesk Advisor - FM Provider - Milton Keynes - up to 30k per annum 

CBW is currently recruiting for a Helpdesk Advisor looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.

Hours of Work / Details:
Monday to Friday 8:00am to 18:00pmOffice based 
Key Responsibilities:
Respond to client inquiries via phone, email, or chat, offering first-line support for facilities management issuesIdentify, diagnose, and resolve issues related to building maintenance, equipment, and services in a timely and efficient mannerRecord accurate records of client interactions, issues, and resolutions in the helpdesk ticketing systemEnsure a positive client experience by delivering friendly, courteous, and efficient service, you will be using the telephone to speak to peopleEscalate complex issues to higher-level support teams or specialists when necessaryAssist clients in understanding and using company services effectivelyConduct follow-up activities to ensure client issues are fully resolved and to gather feedback on the support experienceParticipate in training sessions and stay updated with the latest facilities management trends and support tools
High school diploma or equivalent required; associate or bachelor’s degree in Facilities Management, Business Administration, or a related field preferredPrevious experience in a helpdesk, customer service, or facilities management role is highly desirable Familiarity with facilities management software, basic understanding of building systems and maintenance procedures Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric approachRelevant certifications such as Facilities Management Professional (FMP) or similar are a plusCAFM experience   Please send your CV to Jordyn at CBW Staffing Solutions for more information.

  • Location: Milton Keynes,England
  • Salary: £30 per annum
  • Type: Permanent
  • Recruiter: CBW Staffing Solutions
  • Posted: 25-Jun-2024
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