Enquiries Administrator

Service Care Solutions are pleased to present an exciting opportunity supporting our established client to recruit an experienced Enquiries Administrator for a Permanent opportunity in the Lincolnshire area.

The successful candidate will be a self-motivated patient-centric individual with a passion for maintaining excellent communication skills whilst having the ability to manage day-to-day administrative tasks.

Our Client are a private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD, providing services both in-person and remotely on a national scale.

The service is patient-focused and provides a world class service to their patients.

Job Purpose: Enquiries Administrator Pay: £25,521 per annum (rising to £27,040 after successful 6 month probationary period)Bonus: £150 Welcome Bonus, paid via Service Care SolutionsLocation: Lincoln, LincolnshireWorking Hours: Monday to Friday - 11:00am-19:00pm / Saturdays – 09:00am-15:00pm (Flexible)Contract: 5 Days / 40 Hours per Week (includes Paid Lunch Breaks)The post holder will work as part of the specialist team providing world class patient service to patients and key stakeholders.

Key Responsibilities:

Responding to Inbound enquiries from our existing patients by telephone, social media, email and Live-Chat
Supporting existing patients with their queries relating to their current treatment
Ensuring patient satisfaction and the accuracy of the advice given
Liaising with the clinical team to help with patient enquiries
Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events
To be able to work to a daily structure whilst also adaptable to change
Being part of a vibrant team that puts the patient at the core of everything you do

Essential

Competent using computers including MS Office, Outlook
Previous experience in telephone-based role

Benefits

Intrinsic reward of being part of a team that helps people through their individual patient journey
Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone
Monthly Payroll
£250 training allowance
Excellent pay rates
Exceptional referral bonuses
Specialists mental health consultants offering single point of contact
Frequent notifications for upcoming opportunities via text and email
PAYE payment options available
Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
FREE DBS disclosures provided via fast track online services
Access to our resource; a 4-berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to ‘take time out’ or just to have a free vacation in a super location

Bonuses

Welcome Bonus - £150
Referral Bonus – up to £750
Agency Switch Bonus - £150

*Terms and conditions apply.

The listed bonuses are paid via Service Care Solutions.