Apprentice Homeworks Administrator (Business Administrator)

Act as first point of contact for residents reporting repairs via phone, email, or online systems Log all repair requests accurately using the Housing Association’s repairs management system Schedule and allocate repair jobs to internal operatives or external contractors Ensure tenants are informed of appointment times, delays, or follow-ups Process and monitor work orders, including urgent, routine, and planned repairs Support the team in analysing repair trends and contractor performance Handle invoice checking and purchase order administration where required Maintain accurate and up-to-date records of all communications and repairs activity Escalate issues such as repeat repairs, access problems, or safeguarding concerns Support delivery of cyclical and compliance works Assist with tenant communications, feedback surveys, and service improvement actions

Training:

This apprenticeship is delivered as a weekly day release at our campus in Stratford, E15. 

Level 3 Business Administrator Standard Behaviour, Skills and Knowledge 

Training Outcome:

There is an opportunity to secure a permanent position after successfully completing the apprenticeship. 

Employer Description:
We are committed to making sure that we are a great landlord by offering affordable, well maintained and managed homes We are also focused on building more homes so as many people as possible can meet their housing needs in the East End of London. The name Gateway Housing Association is a reflection of: Our belief that decent affordable housing is the gateway into a good quality of life for people on below average incomes. Tower Hamlets having traditionally been a gateway for migrant communities entering the UK. Gateway Housing Associations also operates in East London, which forms part of the Thames Gateway region.

Working Hours :
Monday to Friday 9.00am to 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience