Customer Service Apprenticeship (Office) - Bristol

Gregor Heating is a trusted and well-established provider of heating, electrical, and renewable services across Bristol and the South West. With a strong focus on customer care and high-quality service, we are proud to support our local community through reliable installations, maintenance, and expert advice.

As an Office Apprentice, you will provide day-to-day support to our Customer Service teams across the Installation, Servicing, and Repair departments. This is a varied and hands-on role offering valuable experience in office administration, customer care, and internal coordination. You will be learning while working, helping ensure our customers receive the excellent service Gregor is known for.

At Gregor Heating, our Customer Care Team sits at the very heart of what we do. If you’re looking to build a career in a supportive, fast-paced environment where no two days are the same, this is where you belong.

You’ll join a close-knit team of friendly, dedicated professionals who take real pride in helping people. The Customer Care Team works hand-in-hand with our engineers, and technical support staff to ensure our customers receive outstanding service - whether it’s answering questions, booking appointments, or resolving issues with warmth and efficiency.

We’re not just answering phones or replying to emails - we’re building lasting relationships with homeowners, landlords, and commercial clients across the South West. You’ll be their first point of contact and their go-to for reliable support for any plumbing issues from their recently purchased new build home.

Working with us means gaining hands-on experience in a dynamic service environment, learning how a leading heating and renewables company operates from the inside out. You’ll develop essential skills in:

Customer communication - delivering empathy, clarity, and solutions across multiple channels (phone, email, live chat) Problem-solving and coordination - working behind the scenes with engineers and planners to get things sorted Technical knowledge - learning the basics of heating systems, renewable energy products, and common service needs CRM systems and workflow tools - becoming confident with tools that keep operations running smoothly

Plus, you’ll grow your understanding of the construction sector at a time when home efficiency and sustainability are more important than ever.

Your role will include:

Assist in answering and directing incoming phone calls and emails in a professional manner Help log customer enquiries, service requests, and job bookings accurately into our systems Support team members with scheduling engineers and confirming appointments Help prepare and send out quotations, invoices, and appointment reminders Maintain accurate records and ensure documentation is filed or updated correctly Assist in handling customer feedback, complaints, and follow-up queries under supervision Contribute to internal communications across departments (e.g. passing messages to engineers or suppliers) Carry out general office duties such as photocopying, scanning, and data entry Participate in training sessions and complete apprenticeship coursework on time

Training:

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment.

On completion of this 12-month apprenticeship you will have gained your Customer Service Level 3 Qualification.

Training Outcome:

Possibility of a full-time role after the completion of the apprenticeship.

Employer Description:
We’re a friendly, family-run local business that has been helping families in and around Bristol, Bath, South Gloucestershire and North Somerset to heat their homes and keep warm and cosy for over 35 years (becoming a limited company in 1999).

Working Hours :
Monday - Friday (08:00 - 16:15)

Skills:
Attention to detail,Communication skills,IT skills