Customer Service Practitioner Apprentice

• Act as the first point of contact for inbound client queries via phone, email, and live chat.
• Support customers with energy contract queries, billing issues, and supplier communications.
• Manage the onboarding process for new clients, including meter registrations and data collection.
• Liaise with energy suppliers to resolve customer issues quickly and effectively.
• Track contract renewals and proactively notify clients of upcoming deadlines.
• Update and maintain accurate customer records
• Escalate complex issues to relevant departments (e.g., Operations, Sales, or Compliance).
• Work closely with Account Managers and Sales teams to deliver outstanding service.
• Provide administrative support, including producing reports and managing documentation.
• Contribute to service improvement initiatives and suggest process
enhancements.

Training:
Day release at Middlesbrough College Customer Service Practitioner Level 2  Functional Skills in English and maths if required

Training Outcome:
Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available.

Employer Description:
At Energy Made Simple, we specialize in simplifying energy management for businesses of all sizes. As a trusted energy broker, we help companies reduce costs, improve energy efficiency, and manage energy contracts with ease.

Working Hours :
Monday to Thursday - 9.00 am – 5.00 pm Friday - 8.30 am to 4.30 pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working