Receptionist / Administrator Apprenticeship

We are looking for someone to support the Reception Team as well as the existing Administrative team.

Day to Day duties will include:

answering calls to patients and signposting to appropriate clinician, processing clinical documentation received by post and electronically. Processing Prescription requests, summarising patient records to make sure the information is accurate and tidy, including scanning notes to patient records. Maintaining high levels of infection control procedures. Taking responsibility of your own workload and time management. Monitoring/processing Surgery Emails. Communication with Admin and Clinical teams.

Training:
The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.

Training Outcome:

We have had apprentices in the past who have been offered permanent contracts upon completion of their course.

Employer Description:
The Guildhall Surgery is a small rural General Practice with approx. 5,300 patient on our list, We have 2 General Partners who are supported by a team of nursing and administrative staff We treat patients for all aspects of their general health care i.e. minor illness, long term conditions, urgent on the day treatment, minor surgery etc.

Working Hours :
Monday - Friday, 9:00am - 5:30pm (1 hour Lunch)

Skills:
Communication skills,Organisation skills,IT skills,Customer care skills,Attention to detail,Initiative,Patience