IT User Support Apprentice

The apprentice will be expected to do multiple tasks including but not limited to 1st Line Support. Helping to identify trends, issues and problems and to work with the team in escalating these issues appropriately.

Provide support, assistance to users & clients via email, telephony or in person Ability to support senior users and clients in stressful environments Ensure that all incidents, requests and problems are actioned within the agreed SLA Escalate calls to the appropriate teams within a timely manner as and when required Ability to provide support for both windows and IOS devices including laptops, tablets and mobiles Responsible for troubleshooting a wide variety of Hardware and Software issues Help maintain all stock levels and update asset register Accountable for installs, moves & changes Working with the IT training team to highlight training needs for users Any other ad-hoc duties/projects as required by the Senior London IT Team

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

ICT (Information Communications Technician) level 3 apprenticeship standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualification

Training Outcome:
Over 90% of our Apprentices move on to permanent full-time employment in the tech industry There are also opportunities to extend your training with a higher-level Apprenticeship programme Just IT have already helped over 1000 people start their tech and digital careers with an Apprenticeship

Employer Description:
Simpson Thacher is one of the world’s most respected law firms. But for us, this has never simply been a matter of size or rankings. It’s the direct result of our commitment to one founding principle.

Working Hours :
Monday- Friday - (8:00am– 4:00pm), (9:00am– 5:00pm), (10:00am– 6:00pm) Weekly Rota

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting,Willingness to learn