Apprentice Technical Support Engineer

Provide first-and second-line technical support to users across the UK and Europe Log, track, and update support requests through the ticketing system, ensuring timely resolution in accordance with defined SLAs Troubleshoot and resolve user hardware, software, and connectivity issues Provide remote technical support to employees working onsite or remotely Manage user accounts, permissions, and access across company systems Assist with onboarding and offboarding staff, including IT equipment setup and account provisioning Set up, configure, and maintain laptops and related devices for staff Facilitate the procurement, inventory, and distribution of IT equipment and peripherals Assist with the technical setup and live streaming of company-wide town hall meetings and other events Collaborate with the wider IT team, learning from their knowledge and experience to further develop your technical and professional skills Create, update, and maintain clear and concise documentation for IT processes, troubleshooting steps, and user guides

Training:

Information Communications Technician Level 3.

Training will take place at the apprentice's workplace and will include a combination of weekly virtual lessons and guided study.

Training Outcome:

There could be an opportunity for further development within the Technical Team for the right candidate.

Employer Description:
At Colart our mission is to "inspire every artist in the world." We take pride in our heritage brands and the passionate people who bring them to life. We have nearly 900 employees across 12 countries and our products are sold in over 130 countries. Colart Group is the parent company of iconic art brands like Winsor & Newton, Liquitex, Lefranc Bourgeois, Conté à Paris, Charbonnel, SNAZAROO and Reeves. We develop innovative products that inspire creativity at all levels, from professionals to hobbyists and students.

Working Hours :
Monday - Friday 9.00am to 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,• Desire to learn new systems,• Excellent telephone manner,• Proactive,Good time management