Apprentice Business Administrator/Receptionist

As part of your daily duties, you will:

Greet patients and visitors in person and over the phone in a polite and professional manner Book and manage patient appointments using clinical systems Register new patients and update patient records Handle prescription requests and issue repeat prescriptions Manage incoming emails and direct queries appropriately Scan, file, and distribute incoming documentation Communicate and work closely with other practice staff and external agencies Always ensure patient confidentiality and data protection

This apprenticeship offers a valuable opportunity to build essential skills in administration, communication, and patient service within a healthcare setting.

Training:
Alongside working full time as an apprentice you will complete a Level 3 Business administrator Apprenticeship qualification

Training Outcome:
Potential for a permanent contract subject to performance / business needs

Employer Description:
Bewick Crescent Surgery is the largest GP practice in Newton Aycliffe, delivering high-quality medical care to over 13,500 patients. We pride ourselves on being a friendly and supportive practice, with a strong teamworking ethos at the heart of everything we do. Our commitment to excellence extends beyond patient care—we actively invest in the development and growth of our staff to ensure continuous improvement and the best possible service for our community.

Working Hours :
Monday - Friday, working each day. Working hours can vary but working the minimum of 7 hours per day. A 60-minute lunch break will be awarded. A 15 minute break is also awarded.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience