Apprentice Medical Administrator (GP Practice)

Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately Signpost patients to the correct service Initiating contact with and responding to requests from patients, team members and external agencies Read code data on SystmOne Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patient's healthcare records as necessary Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the appropriate team members Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Provide cover during staff absences Scanning of patient-related documentation and attaching scanned documents to the patient's healthcare records Complete opening and closing procedures as required Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Training Outcome:

On completion of the apprenticeship, you may be offered a permanent role with the practice as an administrator, subject to vacancies at the time. 

Employer Description:
Topsham Surgery and Glasshouse Medical Centre is a 2 site GP Practice serving the population of Topsham, Countess Wear and surrounding areas. We have 12,000 patients registered across the 2 sites.

Working Hours :
Monday to Friday, 08:30am - 18:30pm, on a rota basis. Additional hours may be available on a rota basis for weekend shifts, which are paid at enhanced rates.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience