Reception Support Apprentice

Key Responsibilities: 

Greeting patients warmly and professionally, both in person and over the phone Managing appointment bookings, cancellations, and rescheduling Handling patient enquiries and directing calls appropriately Maintaining accurate patient records and handling confidential information with discretion Supporting clinical staff with administrative tasks Managing repeat prescription requests and other administrative duties Contributing to a welcoming and efficient reception environment 

Training:

Level 3 Business Administrator Apprenticeship Standard:

In house training will be provided on an ongoing daily basis with the current finance team. You will not be required to attend Dudley College premises as the course is delivered in the workplace only An assessor will be allocated to you to progress/help you through you course Continual assessments, coupled with assignments/or exams depending on course of study Time spent training will be part of the agreed contracted hours of the working week At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 3 qualification Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment The Employer will provide training in e-commerce marketing, product management and customer service

Training Outcome:
After completing the apprenticeship, you will have the skills and experience to progress into a full-time GP receptionist role, where you can continue to develop professionally and contribute to the smooth running of the practice

Employer Description:
We are a busy GP practice serving a patient population of approximately 9,600 individuals. Our dedicated team works hard to provide high-quality care and support to our community.

Working Hours :
Monday - Friday, 09:00 - 17:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Patience,Interpersonal skills,Ability to multitask,Discretion,Approachable