IT Service Desk Apprentice

As an apprentice, you’ll work alongside experienced IT professionals to deliver remote and onsite technical support, maintain systems, and assist with installations and upgrades. You’ll be exposed to a variety of technologies including cloud services, networking, cybersecurity, and remote monitoring tools.

Duties of the role include:

Acting as the first point of contact for client issues (support tickets) via email, phone and in person Capturing and recording information required in order to correctly prioritise tickets Resolving technical tickets from our office-based Service desk and on customer sites Escalate tickets to the next line within the SLAs Communicating ticket progress with the customer contact Advise and adhere to recommended security guidelines Achieving training goals set by your line manager in your Personal Development Plan Update and maintain documentation

Training:
Qualification: Information Communications Technician Apprenticeship Standard Level 3 Delivery model and duration: Training will be delivered both in the college and in the workplace

Training Outcome:
Potential position upon completion of the apprenticeship

Employer Description:
Kickstart your IT career with Spectrum IT Consultancy—a fast-growing tech company supporting businesses, charities, and schools across the UK. Spectrum offers hands-on experience in cutting-edge services like remote monitoring, cyber security, and VoIP systems.

Working Hours :
Monday to Friday, 08:30am to 17:30pm. One-hour unpaid break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working