Business Administration Apprentice

The job will be working in the service team so customer service and/or administration skills will be required as the below is a brief summary of the role:

Handle incoming service queries via phone & email Respond to customer inquiries and provide support via Phone & email Accurately document customer interactions, issues, and resolutions within our CRM system Preparing, costing and sending documentation to clients and engineers Preparing permits and site induction information for submission to clients Collaborate with internal departments to ensure smooth service delivery Resolve customer complaints and queries with efficiency and professionalism Organising accommodation for engineers Co-ordinating courier collections & site access equipment Raising departmental invoices Process customer orders Any other reasonable task as required by the Customer Support Manager

Training:
Business Administrator Level 3 All training will be in within the workplace Our TDR training officer will attend monthly visits  End point assessment

Training Outcome:

Upon successful completion a full-time position may be offered.

Employer Description:
The original manufacturers of Speedor, our world leading industrial doors are engineered for endurance. At Hart Doors, we pride ourselves on the performance and reliability of our industrial doors and the reassurance that gives you. Our doors are trusted the world over and manufactured to suit your exact requirements, so they will fit seamlessly into any application year after year. Durability and longevity are at the forefront of our designs. Our industrial doors are engineered to provide you with more than 20 years of stress-free service.

Working Hours :
Monday - Friday 8.30am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative