Customer Service Apprenticeship

Front of house, greeting and welcoming customers when they arrive. Be the first friendly face customers see — greeting guests warmly and showing them to their Trackman bay Confidently demonstrate how to use the Trackman golf system. Get the customers set up in their golf bays, and ensure they know how to use the Trackman system correctly Pouring drinks (alcoholic and non-alcoholic beverages) Take food and drink orders, serve snacks and beverages, and deliver outstanding customer service throughout the visit Maintain high hygiene standards at the bar and throughout the venue Ensuring cleaning throughout the venue is done on a daily basis, including cleaning the bays, toilets and bar Monitor stock levels and communicate shortages to management in a timely manner Answering the telephone and responding to customer enquiries Process bookings and transactions using our POS system Checking customers in and out of the venue, processing card payments Assist in setting up for events, booking people in, showing and demonstrating to the customers how the simulator bay works and ensuring the venue is presentable at all times throughout the event Responsibility of opening and closing the venue Play a key role in helping grow our corporate and event business by supporting the coordination of events and group bookings Manage email and phone enquiries, respond to customer queries professionally and promptly Assist with scheduling, booking confirmations, invoicing, and general admin support Help maintain our customer database, track leads, and follow up with potential clients Support marketing efforts through email campaigns, content coordination, or social media scheduling (depending on experience) Prepare reports and updates for management to support smooth business operations Work closely with the leadership team to continuously improve internal processes and the customer journey

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard

Training Outcome:
Over the next couple of years, we’re aiming to expand and open new venues - so this is a great opportunity to grow with us and be part of an exciting journey from the ground up

Employer Description:
Golf.One is a state-of-the-art indoor golf centre combining advanced simulator technology, expert coaching, flexible membership, and a social venue—perfect for improving your game or just having fun, no matter the weather.

Working Hours :
Shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness