Parts Advisor Apprenticeship

An exciting opportunity that offers a varied workload.

The apprentice will develop skills in a number of areas, including:

Safe storage of parts Dealing with customers both face to face and by telephone To process and solve customer queries Look to promote continuous improvement in customer service Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts Monitoring and solving customer problems/enquiries and processing customer’s orders

Training:

Customer Service Specialist Level 3 Apprenticeship Standard:

An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying We use a blended learning approach a mixture of Face to Face , Virtual Classrooms and Classroom teaching at the DAF Academy 

Training Outcome:
Full time role , and progression pathways 

Employer Description:
The Harris DAF Lea Valley dealership is one of the largest single site commercial vehicle dealerships which is ideally located to host customer and manufacturer meetings The management team pride ourselves on delivering quick, efficient aftersales service that always has the customer’s requirements in mind ensuring that vehicle downtime is kept to a minimum.

Working Hours :
Monday to Friday (Weekends may be a requirement) this will be discussed and confirmed at Interview

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience