Surgery Business Administration Support Apprentice

The following are the core responsibilities of the medical secretary.  There may be on occasion a requirement to carry out other tasks and this will be dependent on workloads and staffing levels.  

Typing letters, reports and associated documentation as required Liaising with external agencies such as hospitals and community services ensuring referrals are processed efficiently Manage all enquiries in an effective manner Support Reception staff, providing cover if required Action incoming emails Processing workflow Scanning of patient related documentation and attaching scanned documents to patient healthcare records Process referrals using the electronic referral system Read code date on EMIS web clinical system Manage all administrative queries as necessary Support all clinical staff with general administrative tasks as requested Summarising of patients records Maintain patient confidentiality at all times

Training:
Full Business Administrator - Level 3 qualification On-the-job training to support role development Off-the-job training (College attendance) to support qualification requirements as/if required Employer to allocate dedicated training time to complete Off the Job training requirements Functional Skills support- maths/English- if required

Training Outcome:
Possibility of future employment/progression opportunities upon successful completion of Level 3 qualification

Employer Description:
West Hoe Surgery are a well-established medical practice that support over 5000 patients. Apart from offering clinics to support chronic diseases such as diabetes and asthma, they also support a variety of other medical services including antenatal and postnatal care, minor surgery and various vaccinations to support a variety of illnesses and patients.

Working Hours :
Monday- Friday- Working within shifts initially over 5 days but may change to 4 days. Working days/shifts will be confirmed at the interview (30 minutes unpaid lunch break)

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Initiative,Patience,Clear, polite telephone manner,Good interpersonal skills