IT Apprenticeship

Assist in installing, maintaining, and troubleshooting ICT systems, hardware, and peripherals (e.g. laptops, PCs, printers, and audio-visual equipment). Monitor and respond to IT support requests via the ticketing system (e.g. Zendesk), prioritising tasks for timely resolution. Support software installations, upgrades, and deployments across trust sites. Assist in maintaining data security, including network security and antivirus measures Identify and resolve common software and hardware issues. Monitor system backups and assist with disaster recovery processes. Gain experience managing Active Directory, user accounts, and permissions.

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Employer Description:
Excellence for all Welcome to Carlton Academy Trust Adrian KneeshawCEO Carlton Academy Trust is a Bradford-based Trust established in 2019, inspired by the remarkable transformation of its founding school, Carlton Bolling. Once known for its tough reputation and labelled ‘The Most Broken School in the Country’, the school was placed in Special Measures in 2014. Remarkably, by by 2017, the school had achieved an ‘Outstanding’ OFSTED rating, earned the World Class Schools Quality Mark in 2018, and was named ‘Secondary School of the Year’ at the 2019 Pearson National Teaching Awards.

Working Hours :
Monday – Thursday 8.00am – 4.00pm

Skills:
Communication skills,IT skills,Customer care skills