IT First Line Apprentice

Provide first line support to technical customer queries via phone, email and face-to-face contact Monitor, investigate and resolve issues where possible Prioritise and allocate incidents and tasks subject to client SLA's Ensure all incidents are recorded in the appropriate management systems Provide clear updates on progress to both the business and our clients Assist internal users with desktop support Create and enhance support documentation where necessary Work with the infrastructure and development teams to make systems improvements and deploy applications and services Automate the operation of everyday tasks and requests Assist in writing and executing functional test plans from client requirements Provide support for a growing number of applications both in our data centres and remotely at client locations Work with other areas of the business to support client requirements Help build the team to support the business further Investigate new ways of working and suggest ideas for growing the company and improving customer service

Training:

Why choose our Azure Cloud Support Specialist Apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:
Potential for a full-time, permanent position if apprenticeship completed successfully

Employer Description:
TruOffice are and outsourced IT managed service provider (MSP), based in Henley on Thames, London and services areas surrounding those locations. As a small firm ourselves, we take care of our customer’s needs personally. One-to-one attention means we take the time to understand what our clients’ business (and personal) motivations are, what their pains are and then use technology to solve all these elements so our customers can run a successful business.

Working Hours :
Monday to Friday, 8.30am - 5.30pm.

Skills:
Communication skills,IT skills,Organisation skills