Fulfilment Colleague Apprentice

Order data products via a number of sources, including online, telephone and hard copy. Using our in-house technology to manage the progression of orders to fulfilment for our customers. Re-submit any system rejections. Raise and respond to any data provider enquiries via the system, email and telephone. General query handling via email and telephone Chasing results and any overdue orders. Processing credits and extra charges. Cancellation and expedite products ordered. Manual keying of orders.

Training:

Training: Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Business Administrator Level 3 Apprenticeship.

Training Outcome:

Possible progession opportunities. 

Employer Description:
Dye & Durham, a leading global provider of cloud–based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.

Working Hours :
Working week to be discussed at interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative