Hire Desk Apprentice

• Work closely with the sales Team and other members of the hire desk and cross-hire teams to ensure an efficient and professional service
• Be ready and willing to share your successes and challenges with your colleagues and manager to enable the wider team to learn and grow
• Support and assist colleagues through the sharing of knowledge
• Work flexibly, helping with reasonable ad hoc duties as required

Positivity:

• Demonstrate the company values in everything you do
• Respect all colleagues and customers, being polite and courteous at all times
• Maintain regular contact with existing customers, building strong relationships, maximising all opportunities and ensuring ongoing revenue for Horizon Platforms

Ownership:

• Report any opportunities and threats to the hire desk team leader, escalating concerns and suggestions for improvement
• Deal with customer enquiries, spending time and care on every call to ensure ongoing revenue is generated and potential is maximised
• Issue and follow up quotations in a timely manner
• Work conscientiously to gain a full understanding and knowledge of your customer base
• Maximise all opportunities for growth and additional revenue
• Ensure that you seek to surpass customer expectations in everything you do
• Maintain regular contact with existing customers, ensuring all call data, outcomes and actions are logged
• Ensure all actions are commercially viable, demonstrating commercial awareness in all price negotiations
• Ensure that customer issues are kept to a minimum, and where they do occur, that they are resolved quickly with a positive outcome
• Proactively seek new ways of ensuring the highest levels of customer service
• Build rapport and good relationships with customers, ensuring specific requirements are met

Training:

This is a work-based programme, which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.  

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Training Outcome:

Career progression opportunities for the right candidate once completed on the apprenticeship.

Employer Description:
At Horizon Platforms Ltd we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training. Our customers work indoors at height, and require a fast, flexible and safe service solution. Established in 2008, we have a passion for providing outstanding customer service and plans to significantly grow our business. We genuinely value our employees in the same way that we value our customers. We want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible. This job description is structured around our employee values; Teamwork, Positivity and Ownership whilst delivering on our just say yes attitude for our customers.

Working Hours :
9am – 5pm Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative