Apprentice Customer Service/Sales Advisor

The Pine Lodge Cars team are proud of the high esteem in which its customers regard the business and it works hard to look after its professional reputation.

This vacancy would involve learning all about how to deal with and support customers through their journey of buying and then owning and maintaining a car with Pine Lodge Cars. It is an opportunity to develop business administration and service skills with a company who sets very high standards for how they look after their customers.

Duties would include:

Supporting on the front desk dealing with customer calls and those walking in with meet and greet Ensuring all customer enquiries are picked up and dealt with Organising customer car viewings and booking car services and repairs Follow up calls to customers to check they are satisfied with the Pine Lodge Cars experience and to record and redirect any queries they may have Working hard to ensure all dealings with customers are handled professionally, politely and empathetically Booking customer appointments accurately and with care taken over customer sensitive data Managing the company’s CRM system Get involved in brand awareness events Contributing ideas for efficiency of Pine Lodge Cars Admin duties as are appropriate for the role

Training:
The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as a Business Administrator This training will be structured and delivered by Cheshire College - South & West If you do not already hold GCSEs at grade A-C / 8-4 in English and maths you will complete Functional Skills in the related subjects to attain Level 2 Functional Skills

Training Outcome:
A full-time customer service/sales position at Pine Lodge Cars on successful completion of apprenticeship

Employer Description:
Pine Lodge Cars, based in Whitchurch, is on a site which has been home to car businesses since the 1940s. Its latest chapter has been under the leadership of Lee Ferguson who has guided his reputable car sales and servicing garage from strength to strength. Under his direction, he has expanded the building to accommodate his customers more comfortably, built a double valet bay and garage and taken on more land to make room for 150 more cars. The impressive rate of expansion and growth of reputation has exceeded all expectations with record numbers of sales year on year.

Working Hours :
Monday - Friday (Some weekend working may be required) 9.00am - 5.30 pm

Skills:
Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working,Friendly,Approachable