Business Admin Level 3 Apprenticeship

Delivering excellent customer service at all times Dealing with all enquiries in a professional, warm and courteous manner, in person, on the telephone or via email and text messages, determining and providing appropriate first responses to enquiries from pupils, parents and visitors Maintaining a welcoming environment and appropriate hospitality for visitors, keeping the reception area clean and tidy at all times Issuing visitors with badges on the computer sign-in system Check DBS clearance and issuing lanyards Receiving medication from parents and maintaining a log sheet. Assist in signing in/out students Liaise with parents/guardians, staff, students and external stakeholders Maintaining the Management Information System, including entering student data onto Arbor, annual updates and processes, ensuring accuracy of data at all times Assist with attendance and punctuality - recording, analysing, following up and communicating with home, SENCO and EWO as required Assist with monitoring attendance, email account and phones for attendance issues and log these in Arbor Receiving and communicating emails and texts to relevant staff, parents and stakeholders Assisting with information to parents, staff and the community via Arbor, email, text and letter Assist with pupil admissions, including liaising with the borough, contacting parents, completing in-year admissions, sending welcome packs and ensuring compliance with the admissions policy Completing relevant processes for pupils leaving the school, including paperwork and sending of pupil files to new schools Assisting in sorting large photocopying tasks, collating, laminating and binding booklets Franking, recording and posting outgoing mail (including taking post/parcels to the post office when necessary) Opening and distributing incoming mail; sorting and recording of deliveries Maintaining a computerised filing system and filing all data and correspondence using the Arbor online database Contributing to the delivery of pupil welfare and first aid services, in line with school policy and procedures - will be trained up and be able to use first aid Submitting purchase requisitions and liaising with the Trust finance team on orders To carry out other reasonable tasks from time to time as directed by the Student Services Manager

Training:

Training will take place at the school and time will be given to complete. 

Training Outcome:

You can take many career paths after this qualification, including administration, finance and HR.

Employer Description:
School 21 is part of the Big Education Trust. We are a pioneering school based in Stratford East London, an all-through school for boys and girls and children from all starting points and background.

Working Hours :
Monday to Friday 9:00 - 17:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience