IT Apprentice

Manage and respond to support tickets via the Service Desk system. Handle incoming phone calls and emails from users requiring IT assistance. Provide remote support using monitoring and management software. Perform tasks ranging from password resets to cloud service configurations (e.g., Microsoft 365). Document IT requests and maintain accurate records of support activities. Visit supported schools and business sites to resolve technical issues. Engage with staff in person to troubleshoot and provide IT solutions. Assess and document end-user IT environments during site visits. Assist in the setup and maintenance of cloud-based IT services. Support users in navigating and utilising platforms like Microsoft 365. Collaborate with external support providers when necessary to resolve complex issues.

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services. Learn technical content that aligns to and is relevant to employers and the market. Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification. Get an introduction to Windows, Linux and PowerShell.

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:
Spectrum IT is a growing IT organization supporting primary and SEN schools, as well as small businesses nationwide. It operates as a Managed Services Provider with a focus on cloud services and remote support. They offer hands-on experience and mentorship from experienced 3rd Line Engineers.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills