Medical Administrative Apprentice Assistant

Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre Registering patient arrivals within the health centre Answering the telephone, transferring calls and taking messages Taking enquiries and requests for repeat medication from patients Keeping waiting area, a safe environment for all users Dealing with incoming and outgoing post Filing patient notes (both electronic and paper) Dealing with new and temporary patient registrations Ensuring all letters and samples are ready for courier collection Updating patient demographic changes on system Liaise with other support services when needed Any other reasonable duties

Training:

Business Administrator Level 3 Apprenticeship Standard:

Level 3 Units included in the programme include:

The organisation Business fundamentals Decision making Project management Managing performance

Training Outcome:

A permanent position within the organisation upon completion of the apprenticeship.

Employer Description:
The Reception Team look after patients, their appointments, prescriptions and provide administration assistance as required. - a lot of administration involved in running a busy practice and this includes a backroom team of administrators to handle the huge influx of correspondence and data each day.

Working Hours :
As part of a rota, provide administrative duties for the health centre up to 5 days a week between 08:30 - 18:00 Days and shifts are to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience