Business Administrator Apprentice

Main Responsibilities:

Ensure that the office function is maintained in an efficient manner Implement, manage and problem solve any issues that arise Maintain invoicing, ensuring it is correct and up to date, whilst continuing to chase and reduce debt Maintain confidentiality at all times Comply with legal, CQC and Franchise requirements and quality standards Ensure company policies and procedures and industry standards and regulations are followed Assist in ensuring that all availability is maintained and kept up to date Work with your team to identify the most suitable need for each Customer Liaising with your colleagues to ensure that when  taking on new packages, this is carried out in an efficient and timely manner and that information is distributed to the relevant people Keep abreast of regulatory changes in domiciliary care provision, ensuring that all polices are adjusted in line with HQ directive, local council code of conduct and Government regulations Portray a professional image -  being the face of the Company and acting as our representative, promoting our good name Communicate regularly with customers, resolving queries and assisting with support as required Provide an enjoyable experience with Expertise Homecare Folkestone through clear communication, a cheerful attitude, by being polite and by being professional Ensure that our customers support is delivered on time regularly and they are informed of any delays or changes Recognise complaints from customers, customer representatives and employees, and ensure these are managed by the relevant personel Where necessary, assist in the recording, managing and resolving customer complaints, liaising with Registered Manager or their Deputy for support. Serious complaints will be managed and resolved by the Registered  Manager/ Head of Operations Maintain thorough records for all telephone calls and correspondence, including incidents, accidents and safeguarding concerns Assist in the interview process for new candidates alongside a second person. Ensure that training activities that have been coordinated, instructions are given to those who are undertaking the training Participate in training courses as and when required

Training:

Business Administrator Level 3 Apprenticeship Standard

Online monthly workshops, with two team building workshops held in person College trainer visits the workplace to assess every 6-8 weeks

Training Outcome:
A possibility of a full time position after completion

Employer Description:
At Expertise Homecare we provide a wide variety of care services for people living in their own homes. Our team of approx. 200 care and support workers across Kent, are trained to meet a wide variety of needs. We tailor our care based on the specific needs of each of our customers ensuring a thorough and person-centred service.

Working Hours :
Monday - Friday, 9.00am - 5.00pm with 1/2 hour for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working