Patient Care Advisor Apprenticeship

Duties will include, but will not be limited to: 

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Use a range of communication methods, including answering the telephone, emails and face-to-face interactions. Prioritise your own workload/activity and work to meet deadlines. Use appropriate sign-posting or resolution to meet your customers’ needs and manage expectations.

Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Practitioner Level 2. A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a predominantly work-based programme with College
attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.

Training Outcome:

Once qualified, permanent employment may be possible.  

Employer Description:
Collingham Medical Centre is a dispensing GP practice based in the village of Collingham near Lincoln. It provides primary medical services to the local community and surrounding areas. As a training practice, it supports medical education and professional development.

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience