Apprentice Information Communications Technician

Answering the telephone Assisting users with common issues relating to hardware, software, web applications and connectivity Password resets and restoring lost files Setting up new user accounts A countless variety of complex and intriguing problems that require a keen, enquiring and logical mind to troubleshoot

Training:
The release pattern for this course is once a week for the first 30 weeks (term- time only) at City College Norwich Additional sessions (including examinations) may be run in holiday periods if needed, and by prior agreement with the apprentice and the employer

Training Outcome:

A position may be available for the right candidate following successful completion of the apprenticeship. The business is looking for somebody who wants to develop and gain a position following their apprenticeship.

Employer Description:
City College Norwich is a highly successful, inclusive, and innovative college delivering life-changing learning to around 10,000 students, apprentices, and adult learners each year. Underpinned by our focus on excellence in teaching and learning, superb facilities, and collaborative ethos, we are a trusted leader of further and higher education for learners and employers throughout Norfolk and the wider region. Our diverse curriculum offer has evolved and expanded through mergers with Paston College in 2017 and Easton College in 2020. We were rated 'Good' by Ofsted in October 2021, and ‘Outstanding’ for our high needs provision, and our financial health has consistently been rated as good.

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative