Receptionist Apprentice

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Process face-to-face, telephone and online consultation requests
for appointments, signposting as appropriate to the correct service. Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient, and
an effective way. Undertake a variety of administrative duties in accordance with
practice policies and procedures Monitoring practice mailbox, distributing incoming emails appropriately Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Processing and distributing incoming and outgoing mail Clearing and re-stocking of consulting rooms as required Managing Reception displays, ensuring CQC compliance and updating with seasonal campaigns Updating practice website Order and monitor stationery supplies Add on invoices to XERO Coordinating and tracking reports

Training:

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the
workplace.

Training Outcome:

Upon successful completion of the apprenticeship, you may have
the opportunity to progress into a permanent role within the surgery, such as a Medical Receptionist, Administrator, or Patient Services Assistant. With experience, further training could lead to roles in Practice Management, Medical Secretary, or specialist admin positions within the wider NHS.

Employer Description:
Riversdale Surgery is a busy friendly GP practice situation in the heart of Belper with 13600 and is rated as CQC Good

Working Hours :
Monday – Friday 8am-6.30pm 7.5hour day. Shifts either 8am-4pm or 10.30am-6.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience,Positive Attitude,Methodicial,Time management