Digital & AI Support Apprentice

Support the adoption of collaboration and productivity tools by providing clear guidance, templates, and examples of good practice Create and maintain engaging digital content such as quick-start guides, tips, short videos, and support articles in line with company design guidelines Deliver communications, updates, and newsletters that promote awareness of platform changes, new features, and successful use cases Work with the team to gather feedback on tool usage and user experience to identify areas for improvement and help inform the roadmap Contribute to internal campaigns and engagement activities that promote digital confidence and collaborative working Help design and curate shared workspaces, templates, and dashboards that support effective day-to-day collaboration Monitor platform engagement and digital habits to identify opportunities to enhance productivity and tool integration Work closely with stakeholders across IT, L&D and business functions to align digital ways of working with broader organisational goals Stay up to date with Microsoft 365 updates, AI tools like Copilot, and emerging technologies that can support continuous improvement Promote the responsible and effective use of AI tools to enhance collaboration, automate routine tasks, and improve content creation Identify and share practical use cases for generative AI across different teams to support smarter working and innovation Support colleagues in understanding when and how to use AI tools effectively, with consideration for data privacy and digital professionalism

Training:

Why choose AI & Digital Support?

This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.

Accelerate AI adoption Streamline productivity Champion innovation

The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well-being, and readiness for assessments.

Apprentices will learn to use a variety of tools and technologies, including:

Microsoft 365 Microsoft Copilot SaaS (Software as a Service) applications

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:
Genus PLC is a world-leading animal genetics company. At the forefront of innovation in gene-editing, advanced reproductive biology, and other breakthrough breeding technologies, their R&D advances an agricultural practice thousands of years old – animal breeding. Their goal is to ensure the global food system continues to nurture healthy, productive animals that yield affordable, high-quality proteins for a sustainable future. They believe a more sustainable food system starts with better breeding and genetics. They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours.

Working Hours :
Hybrid working, 37 hours per week, Monday to Friday between 8am - 5:30pm (e.g. 8am - 4pm or 9:30m - 5:30pm) with 30 minutes lunch break.

Skills:
Communication skills,IT skills