Apprentice for IT Support

Responding to IT support requests from staff in a professional and timely manner.  Troubleshooting and resolving hardware and software issues, providing remote or on-site support when necessary.  Maintaining accurate records of support requests, resolutions, and relevant information in the ticketing system.  Assisting with setting up and configuring new user accounts and devices.  Assisting with troubleshooting network connectivity issues across a multitude of devices and resolving them promptly.  Collaborating with the IT Support team to identify and implement improvements to systems and processes.  Assisting with managing hardware and software inventory, including tracking and organising IT assets.  Developing user-friendly documentation and guides for common IT procedures and issues.  Providing Audio visual cover for College Members, Summer Schools and Conferences. 

Training:

The training is based at City of Oxford College, but it is delivered as an online training course, so no travel or day release is involved.

Training Outcome:

To be a competent IT support assistant.

Employer Description:
New College is situated in central Oxford and was established in 1379.

Working Hours :
The normal working hours are 35 per week, Monday to Friday plus unpaid lunch breaks - normally 9am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Patience,Physical fitness,verbal and written skills