ICT Apprentice

Key Responsibilities:

Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems Install, configure, and maintain IT equipment, including computers, mobile devices, and printers Support the management and deployment of operating systems and application software Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems Assist with cyber security tasks and participating in IT security awareness initiatives Handle data backup and recovery procedures Create and update technical documentation and user guides Deliver excellent customer service both in-person and remotely Collaborate with IT colleagues and other departments to solve problems and improve services

Required Skills & Qualities

Strong interest in technology and IT support Excellent problem-solving skills and attention to detail Willingness to learn and adapt to new technologies Ability to work independently and as part of a team Organisational skills and ability to prioritise workload Effective verbal and written communication skills

Desirable (not essential)

Basic knowledge of Windows Understanding of basic networking principles Familiarity with Microsoft Office suite

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 Information communications technician qualification

Training Outcome:
Career progression opportunities Possibility to secure a full-time position after successful completion of apprenticeship

Employer Description:
Mathias & Sons is a 4th generation, fast growing, family run business. We currently employ 50 staff, and supply all forms of branded clothing including uniform, workwear and PPE. Our key pillars are Innovation, Sustainability & We have a large customer base, both locally and nationally, including several high-profile blue-chip clients inc SKY, Virgin Media & Heineken. Working in a small business will give a unique opportunity to be involved in a wide range of activities beyond IT hardware, including software development and data. Mathias’ IT department is run by one person who has been with the business for over 20 years, and has incredible knowledge and experience of hardware, software development and our business. We want to impart this knowledge and experience on to the correct candidate, to enable the IT department to drive automations and efficiency gains over the coming years. They will get an incredible opportunity to learn a wide array of subject matters from someone vastly experienced and be part of a the organisation long after the completion of the apprenticeship.

Working Hours :
Monday - Friday between 9:00am - 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Passion for ICT,Hardware and software,Hard-working,Motivated,Microsoft