IT Apprentice

Accurately log all support calls and incidents Discuss and liaise with our clients if a 1st time fix if possible Log any updates throughout the process of resolving the call/incident and ensure that each call is investigated within the defined SLA. Support is mainly offered remotely via telephone, email and remote support applications

Training:

Training will take place remotely for approx 3 days per month.  A full schedule of dates will be provided in due course.  

Training Outcome:

Almost all of our apprentices move into a permanent role as a 1st Line Helpdesk Engineer upon successful completion of their apprenticeship. Following this, further training & development is available, including continuing to a Level 4 qualification.   

Employer Description:
We’re experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and new ways of thinking as a trusted IT partner. With 26 years of experience, we partner with companies across the public and private sector to deliver data centre, cyber security, cloud, data and analytics, network services and managed services solutions. Our highly accredited and experienced engineering teams combined with our strategic relationships with partners such as Microsoft and Cisco, mean that our customers trust us to simplify the complexity of IT and deliver benefits that make them more agile, competitive and resilient. Our vision is a world in which technology makes lives easier, society fairer and our planet greener.

Working Hours :
Monday to Friday 8:30am - 5:00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative