Learning and Development Apprentice
Principal Accountabilities:
Provide administrative support for the Council’s Learning and Development programme including liaison with internal and external facilitators, trainers and HR Advisors, room bookings, photocopying of training materials, preparation of presentations, feedback collated, and records kept. Provide administrative support to the wider People team on diary management, the requisition and purchasing of goods and services, job evaluations, projects, Human Resources, learning and development and employee relations cases. Work as a team to identify and implement improvements in service delivery and develop processes and procedures that promote self-service and are efficient, effective and customer friendly. Support the delivery of any training to staff relating to these improvements. Support the implementation and delivery of a digital learning management system to meet the needs of Colchester City Council, Colchester Borough Homes, and our commercial companies, Colchester Commercial Holdings Ltd to enable accurate training records to be held for all staff which will feed into the wider Learning and Development workforce plan. Support the delivery of the Council’s Apprenticeship programme to enable us to attract applicants externally and support the development of internal staff and succession planning. Provide administrative support with our Mentoring and Coaching scheme to ensure relevant training is undertaken and suitable matches are made. Provide project support on wider People projects as well as meeting facilitation support for the various People meetings including UNISON, Speak Up Now, Wellbeing Champions and employment relations meetings (disputes and conflict resolution including grievances, disciplinary hearings, capability, and ill-health capability hearings) to ensure accurate records are produced. Support the planning and facilitation of Council wide events including Employee Celebration event, Long Service Awards, the Council’s recognition scheme and Wellbeing. Working with our other Council Apprentices to lead the organisation and running of the annual National Apprenticeship Week event. Be proactive and passionate about customer service and aim to deliver a quality service that is right first time and ensure that the services deliver in a way which always treats customers equally and is adaptive and sensitive to the needs of all customer groups. Compliance with our data protection policies and procedures to ensure that personal data is handled in an appropriate manner – safely and securely and in accordance with agreed internal procedures and statutory responsibilities.Training:
You will achieve your Learning and Development Practitioner, Level 3.
A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (18-20 months including endpoint assessment) topics covered include:
Training Outcome:
Unable to confirm due to Local Government Review.
Employer Description:
Colchester City Council is a dynamic local authority committed to delivering high-quality services and support to the residents, businesses, and communities of Colchester. It plays a vital role in shaping the city’s future through initiatives in housing, environmental sustainability, economic development, and community wellbeing. The Council also oversees a range of commercial ventures through its companies—Colchester Commercial Holdings and Amphora Trading, —offering diverse career opportunities. With a strong focus on inclusivity, innovation, and public service, Colchester City Council provides a collaborative and forward-thinking environment for those looking to make a meaningful impact in local government
Working Hours :
Monday to Friday, 9.00am to 5.00pm.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience