Service Advisor (Automotive Repair)

Duties and Responsibilities

Communicates with clients about vehicle problems, insurance questions, and warranty issues
Maintains positive relationships with clients to ensure repeat and return customers
Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
Answers customer questions about services, including when to expect vehicle repairs
Displays extensive knowledge about products and services
Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
Acts as an advocate for clients when communicating vehicle problems and needs to repair department
Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
Processes customer payments
Demonstrates extensive knowledge of service department
Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Vehicle Service Department
Checking the vehicle onto site, allocating and checking out a loan vehicle, entering work onto the dealer management system
Managing progress of all jobs and liaising with the customer during progression of work and advising on technical queries/issues
The ability to work independently with a proactive approach
Customer focus, relationship maintenance and communication skills are of paramount importance in this role.
Ensure that customers are aware of all products and services available, including additional options, service plans, warranties


The minimum requirements for a Service Advisor are as follows:A working experience within a Service Advisor roleThe ability to upsell on service work and service plansCustomer Focused and an excellent communicatorProfessionally communicate with customers about service and repair work required on their vehicleProduce Job Cards on in-house computer systemsUpdate Customers and Vehicle RecordsPrepare and complete InvoicesAdvise Customer on estimated costs of repairs and timescales of work due to be completed