Head Waiter

Start: ASAP

Languages: English, French and Flemish is an added bonus

About the Role

I am looking for an enthusiastic and knowledgeable Head Waiter to join a vibrant team in for a fantastic Restaurant!

This role is perfect for someone who loves great food, busy service, and leading a tight-knit front-of-house crew.

You’ll take pride in delivering top-tier guest experiences, leading by example, and helping the team master every aspect of service.

Your Key Responsibilities

Menu & Service Mastery

Become an expert on all food, drink, and wine offerings—including pairings, ingredients, preparation methods, and any dietary/allergy optionsStay updated on daily specials, menu changes, and guest promotionsCoordinate with the bar and kitchen on pacing and order delivery, ensuring smooth workflow and timely service

Floor & Guest Management

Know the restaurant’s layout, table numbers, and special areas for seamless service flowGreet guests, build rapport, and guide them through the menu, always aiming to enhance their experienceHandle all types of payments and ensure accurate processing

Core Values & Standards

Model and uphold the restaurant’s core values in every interactionFollow health, food safety, and emergency procedures at all timesLead pre-shift setup and manage closing routines with attention to detail

Leadership & Team Coordination

Delegate tasks for maximum efficiency; motivate and mentor staff throughout each shiftPrioritize essential service tasks such as taking orders, processing payments, and resolving issuesDeliver clear, effective communication to both staff and guests, both verbally and with any service toolsAddress guest requests and complaints calmly and promptly, turning challenges into positive experiences

Upselling & Revenue Growth

Train and inspire the team to upsell, from recommending drinks and side dishes to closing with dessert and coffeeFocus on empty glasses, timely refills, and consistently suggesting menu add-ons

Active Tasks (During Busy Service)

Speed up table turns without sacrificing qualityManage meal timing and coordinate across kitchen and barEnsure requests and special dietary needs are handled efficiently and clearlyMaintain a visible leadership presence on the floor, ready to jump in where neededMonitor team energy, helping everyone stay motivated and coordinated

What You Bring

Proven experience in a high-energy, guest-focused restaurant environmentStrong knowledge of food and drink menus, with passion for sharing that with team and guestsNatural leadership skills: organized, approachable, and a confidence-builder for colleaguesExpertise in troubleshooting, problem-solving, and handling challenging situations with graceAbility to manage timing, coordinate multiple moving parts, and adapt to the unexpectedCommitment to health, safety, and upholding brand values at all timesDrive to deliver memorable experiences, motivate your team, and continually raise the bar

PLEASE NOTE THAT YOU HAVE FULL WORKING RIGHTS IN BELGIUM AS MY CLIENT WILL NOT SPONSOR ON THIS OCCASION.