IT Technician Apprentice (Trinity Catholic High School)

Working with our supportive and experienced team you will learn from IT colleagues to develop your skills in an accredited apprenticeship program to gain a nationally recognised qualification while providing essential first-line IT support. Reporting to the Service Delivery Manager, the IT Apprentice will provide technical support for the School's IT systems, ensuring the smooth operation of technology services.

Your duties and responsibilities in this role will consist of:

During your training, which will be a mixture of on-the-job and coursework, you will learn how to support our IT team in ensuring that all IT functions are working smoothly. Once familiarised with the system the apprentice will become a point of call for staff in resolving issues needing attention Providing support for various members of staff across the workplace departments Working under the direction of the Line Manager and other staff to support maintenance functions If necessary, operating phone systems, such as setting extensions or ensuring the readiness of laptops for new staff Various other roles which come under your responsibilities as an infrastructure technician

Training:

Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of digital office technologies, productivity software and digital communications.

Apprentices help their business and internal users maximise the use of digital technologies, as well as adapt to and exploit changes in technology to meet business objectives, maximise productivity and master digital communications.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Digital Support Technician apprenticeship:

CompTIA IT Fundamentals+  CompTIA Cloud Essentials +

This programme covers:

Configuration, maintenance, and repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades Continual improvement, business Continuity, Resilience Customer Service and support Security and Legislation; Digital security Data management Digital Information Management Systems Operation Business and decision-making skills Digital technologies including collaborative tools, office suites, conferencing facilities and mass email tools Survey tools Social media tools for business SMS, live chat, video chat, web conferencing

Training Outcome:
The opportunity may offer a permanent role upon completion of the apprenticeship depending on availability

Employer Description:
This is a fantastic opportunity within our vibrant and diverse Catholic co-educational secondary school in Woodford Green, Essex. You will be supporting and providing vital technical support and contributing to the smooth operation of our IT systems across the entire school community. There are 1660 students on the school roll, 464 of whom are in the sixth form. As part of a collaborative and well-organised team, the successful candidate will be responsible for delivering comprehensive IT support to both staff, students and parents ensuring network infrastructure, hardware, software, and digital learning environments run efficiently and reliably.

Working Hours :
Monday - Thursday, 08:30 - 15.45 and Friday, 08:30 - 15:30

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Able to manage workload,Able to resolve issues,Enthusiastic,Reliable,Committed & punctual attitude,Professional,Confident to develop and learn