IT Apprentice

The first point of contact for IT support via phone, email and ticketing system Log, categorise and prioritise incoming support requests accurately Troubleshoot and resolve basic hardware, software and network issues Assist with setting up and configuring PCs, laptops, mobile devices and peripherals Escalate more complex issues to the internal Support team where appropriate Perform routine maintenance tasks such as password resets and user account management Maintain accurate records and documentation of support tasks and resolutions Support the onboarding and offboarding process of staff by setting up or deactivating IT accounts and equipment Participate in training and development activities as part of the apprenticeship Follow all company policies and procedures, including data protection and security best practices

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premises and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:
We are the people that bring you experts in soft FM services who are committed to enhancing spaces to enrich lives. Our brands are trusted by thousands of organisations across the UK to clean, secure and enhance workplaces, education environments, public transport, leisure destinations, open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and partners real expertise and knowledge is needed. Our sibling brands deliver facilities services in the cleaning, security, water hygiene, housing and guest services sectors offering each market a comprehensive solution for their needs.

Working Hours :
The team work on a 9-day rota over 2-weeks, so they get a day off every fortnight. 75-hours over 2 weeks, between 8am - 5:30pm on a rota.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Team working