Field Engineer IT Support Apprentice

The Field Engineer will be responsible for the following duties:

Assisting in the installation, configuration, and maintenance of telecoms equipment (e.g., broadband, fibre, VoIP, and mobile systems) Supporting fault diagnosis and repair on customer sites or remotely Learning how to test and commission telecoms services to ensure quality and connectivity Working outdoors and indoors in both residential and commercial environments Following safety procedures and adhering to industry regulations Using tools, testing equipment, and software to carry out technical tasks Keeping accurate records and reports of completed work Supporting senior engineers and learning from their expertise Attending off-the-job training sessions with our apprenticeship training provider

Training:
Level 3 IT Support Technician Apprenticeship Standard You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach

Training Outcome:
After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position as a field engineer

Employer Description:
Founded in November 2022, Zappie is the fastest-growing telecommunications company in the UK. We provide businesses with everything they need for reliable and efficient communication. Behind every call, every message, and every connection, there’s a dedicated team of individuals who are the heartbeat of Zappie. Our team is a mix of industry veterans, tech whizzes, and customer service superstars. Together, we’re building something special. At Zappie, we know that it’s the people who make the difference. It’s about more than just lightning-fast internet or crystal-clear calls. Real people are at the heart of everything we do.

Working Hours :
Monday - Friday, 08:00 - 17:00 (45 mins paid lunch break)

Skills:
Team working,A keen interest in telecoms,Interest in technology,Interest in engineering,Good problem solving skills,Hands-on practical approach,Able to follow instructions