Sales and Administration Apprentice

- Understanding and fully supporting the company’s business needs and objectives, and the customer-focused principles in operation.
- Contributing to the continual improvement of the efficiency and effectiveness of relevant processes within the company, which are linked to the job function, with a view to meeting all customer needs.
- Meeting quality objectives.
- Understanding the sales process for the company in accordance with business objectives.
- Tendering for, accepting, and processing customer orders (including contract review) in accordance with company procedures/processes.
- Handling customer complaints/queries, taking corrective action, and liaising with subcontractors/suppliers.
- Performing sales and office administration tasks, including filing and using office equipment such as computers.
- Answering incoming telephone calls and emails promptly and efficiently, and following up on enquiries/quotations by telephone.
- Making sales promotion calls and assisting the sales department in achieving sales and gross margin targets.
- Liaising and dealing with third parties, including carriers, suppliers, customers, and Apex branches.
- Maintaining the highest level of customer satisfaction.
- Complying with and assisting in the implementation of health and safety working practices, as set out in the staff handbook and other staff notices.

Training:

As an apprentice, you will be working towards your Level 3 Business Administrator qualification. Total Training Provision will be your training provider. This is a work-based apprenticeship, meaning you’ll earn while you learn—gaining valuable experience in a professional office environment at Apex Stainless Fasteners Ltd’s Leeds office.

Training Outcome:

Upon successful completion of the Level 3 Business Administrator apprenticeship, you’ll be well-equipped for a variety of progression opportunities. 

Employer Description:
Apex Stainless Fasteners is one of Europe's leading specialist suppliers of Stainless Steel Fasteners with a worldwide reputation for its extensive and comprehensive range. Not only a major supply source to the UK Fastener Industry, but also internationally through Apex's dedicated Export Division. Europe's most experienced stainless steel fastener team, totally focused on customer care, offering A2 and A4 stainless steel fasteners in metric, unified and imperial thread form, including non-standard products and sizes.

Working Hours :
• Usual working hours for those aged 18+ are from 8:45 am to 5:30 pm, Monday to Friday. Adjusted hours apply for those under 18. • The lunch break is one hour, to be taken between 12 noon and 2 pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative