Apprentice Customer Service Advisor - Southend on Sea

Dealing with customers face to face and by telephone Processing work bookings Calculating Service & Repair costs for customers Processing payments

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard Practical on the job training will be provided at the employer You will be working towards a Level 2 Apprenticeship along with Functional Skills in maths & English at Level 2 if required Training consists of a mixture of one-to-one learning within the Employer, Virtual online training and Block release training at our centre in Bracknell. (Accommodation and transport costs will be covered by your employer) You will also work towards Honda internal qualifications

Training Outcome:
Possible career progression opportunities include Workshop Controller, Service Manager, Aftersales Manager

Employer Description:
Belle Vue Motors was established in may 2010 by directors Mark Crosbie and Shaun Richardson. Working as full time Engineers in the manufacturing industry, we felt that we could utilise our free time better and put our mechanical knowledge to greater use. Having a personal interest in cars and the motor trade, we felt that combining knowledge and a personal interest together, there was a niche in the market for selling quality used cars at affordable prices. We started off very small having only a couple of low budget cars in stock at any given time. A couple of years on, we now have a healthy business with a wide variety of used cars in stock with a varied choice to suit all needs and budgets. Although this is down to hard work and effort, the main reason for our success is you, the customer. Our business has been built on word of mouth which we strongly believe is the most important form of advertising.

Working Hours :
Five days a week, including Saturdays. Exact working days and times to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Ability to Buil Rapport,Self-Motivated,Confident,Adaptable