Customer Service Executive Apprentice

Job Purpose:

We are a trusted name in the broadcast and professional video equipment industry, known for delivering high-quality products and exceptional service. As we continue to grow, we are looking for a proactive and enthusiastic Customer Service Apprentice to join our team and provide first-class support to our customers.

Accurately verify and input new customer orders into our system Communicate with customers regarding incomplete or unclear orders Keep customers informed on the progress of their orders
Respond to customer queries via phone and email in a professional and timely manner Resolve any service-related issues or complaints with empathy and efficiency Work closely with the dispatch team to ensure timely order fulfilment Maintain accurate records and activity logs to ensure clear audit trails Liaise with internal and external suppliers to resolve order-related queries Provide cross-departmental support to aid smooth business operations Perform general administrative and office duties as required

Training:
All work based learning The Apprenticeship will involve virtual monthly teaching & learning sessions with your assigned Skills Coach Work will be set each month for completion. This may include written work, workbooks, research, projects, assignments. Access to a virtual learning platform will be inclusive to support with learning resources, support material, short courses & your learning log and recording off the job hours

Training Outcome:
Long-term growth within the company Skill development opportunities Job security

Employer Description:
Digibroadcast Co. LTD is a leading UK-based supplier of professional broadcast and video production equipment, serving clients across the globe. With over two decades of experience in the industry, we specialize in providing cutting-edge solutions for television studios, production houses, content creators, and independent filmmakers. Our product range spans from cameras, lenses, lighting, audio gear, and studio equipment to grip accessories and post-production tools — sourced from top brands like Sony, Blackmagic, Canon, Sennheiser, and more. At Digibroadcast, we are committed to excellence, innovation, and customer satisfaction. Our team thrives in a fast-paced, collaborative environment where quality service and industry expertise define our brand. If you're passionate about technology, media production, and want to be part of a dynamic and growing organization, we’d love to hear from you.

Working Hours :
Monday- Friday 09:00- 17:30

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working