IT Apprentice (University of Cambridge)

You will work as part of a departmental IT team reporting to the IT Manager and working closely with the IT Technician and AV Lead.

Your duties and responsibilities in this role will consist of:

To provide ongoing IT support directly to end users in person To maintain networks and servers and software (operating systems and applications) To trouble shoot IT problems and resolve these quickly

Training:

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

Microsoft Certified Azure Fundamentals (AZ-900)CompTIA IT Fundamentals+ Certiport IT Specialist Networking Microsoft Certified Azure Administrator Associate (AZ-104)

Key areas covered are: 

Support Technician

Maintenance or repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

Installation and commission of networks Maintenance or repair of network equipment Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

Installation and commission of telecoms networks Maintenance or repair of telecoms network equipment Installation, configuration or maintenance task on either ICT related hardware or software

Training Outcome:

The University is a large local employer within Cambridge employing over 12,000 staff so there will be plenty of opportunities to remain within the University. Once you have completed your apprenticeship, you could consider applying for roles.

Employer Description:
The University of Cambridge was founded in 1209 and is the fourth oldest university in the world. It is a globally diverse institution in terms of its students and people and sits at the heart of one of the world's largest technology clusters. Cambridge promotes the interface between academic and business and had a global reputation for innovation. The Department of Chemical Engineering & Biotechnology has an international reputation for advancing molecular science and technology in solving global challenges across energy, the environment and healthcare. The Department has a purpose-built building comprising of state-of-the-art offices, laboratories and innovative workplace designed spaces. The Department is ranked fifth in the world in its discipline and first in Europe (QS University rankings)

Working Hours :
Monday to Thursday, 8.30am to 5.00pm. Friday, 8.30am to 4.30pm.

Skills:
Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Interpersonal skills,IT literate,Ability to work under pressure,Respectful