Business Administrative Assistant Apprentice

Updating and maintaining the company database. Using suppliers’ systems to update customer information. Managing and running remote servicing software of customers alarm systems and mailing out customer reports. Handling Correspondence via post and e-mail. Interacting with customers and employees, answering phones, directing calls, and managing communication between different departments and management levels. Assisting with project planning, organisation, and execution. Building and maintaining positive relationships with customers and colleagues. Identifying and addressing issues related to office operations, communication, or other administrative tasks. Suggesting and implementing improvements to office procedures and workflows. Use of programs such as Word and Excel. Being flexible and willing to take on a variety of tasks as needed by the business.

Essential Skills

Computer Literacy & Tech Savvy. Confident use of software such as Microsoft Word and Excel. Ability to learn and use specialist systems (e.g., supplier platforms, remote alarm servicing software). Comfortable handling digital databases, spreadsheets, and customer communication tools. Strong typing, formatting, and data entry accuracy. Administrative & Organisational Skills. Excellent attention to detail when updating databases or preparing reports. Ability to handle correspondence (email/post) professionally
Strong time management to juggle tasks, deadlines, and ad hoc responsibilities. Capable of supporting project planning and execution. Communication & Interpersonal Skills. Clear, polite, and professional phone manner. Skilled at writing professional emails and letters. Confident when liaising with internal teams and external customers. Able to relay messages and coordinate across departments effectively. Customer Service Orientation. Friendly, patient, and helpful personality when interacting with customers. Proactive in resolving queries or escalating issues appropriately. Able to build and maintain rapport with both customers and colleagues. Problem-Solving & Initiative. Keen attention to spotting process inefficiencies and suggesting improvements. Ability to resolve common office and communication issues independently. Willing to take initiative and contribute to better workflows. Flexibility & Adaptability. Willing to handle a mix of routine and varied tasks, Comfortable working in a dynamic environment where priorities may shift.

Ideal personal Qualities

Friendly and approachable – someone who customers and colleagues feel comfortable speaking to. Tech-comfortable – not just "can use a computer" but actively enjoys digital tools. Reliable and trustworthy – respects confidentiality and follows through on tasks. Proactive – spots what needs doing and takes action without being told. Detail-oriented – notices errors, double-checks information, and keeps records accurate. Team player – happy to pitch in wherever needed and collaborate smoothly. Positive attitude – remains upbeat and solution-focused, even when things get busy.

Training:

Level 3 Business Administrator apprenticeship standard, including Functional Skills if required.

There will be just one day college attendance required for an Induction/Initial Assessment Day.  The course will then be delivered in the workplace only.

Comprehensive training will be provided to ensure the apprentice is fully equipped to carry out all duties effectively.

You don’t need much prior experience — just a great attitude and willingness to learn. We’ll provide all the training you need.

Training Outcome:

This apprenticeship is designed to be the first step into a long-term career in administration and business support. Once completed, there may be opportunities to move into a permanent Administrative Assistant position within the company, or to take on more responsibility in areas like customer service, office coordination, or operations support.

Employer Description:
On Call Group is a dynamic, people-focused security company based in Wolverhampton. We provide installation, monitoring, and maintenance of alarms, CCTV, and medical-alert services to more than 20,000 residential and business customers across the UK. Under the leadership of Michael Vry, Lee Hosking, and Mark Bennett, we’ve grown through 15 acquisitions while maintaining a strong culture of customer care and employee development. Our forward-looking ambition includes expanding regionally through further acquisitions, investing in staff training—including technical and customer service—and enhancing our services through modern technology integrations. It’s a great place to work because we genuinely invest in our people, celebrate real-life impact stories (like helping someone in a medical emergency within minutes), and maintain an open, supportive atmosphere.

Working Hours :
Monday to Friday 9:00am to 5:00pm, 30 minutes lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Computer Literate,Flexibility,Adaptability,Friendly,Approachable,Reliable,Trustworthy