Concierge Apprentice - Swimming Required

As a Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.

Our Concierge respond to enquiries, converting them into memberships. Concierges are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects.

While learning with GLL your role will:

Be the first point of call for customers Answer incoming calls to the centre Deal with transactions including setting up direct debits and cash handling Handle membership enquiries, including selling memberships to customers Deliver first-class customer service Answer customer queries Set up equipment Be a key support to your team daily, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre Attend and participate in all apprenticeship workshops, meetings and reviews Ensure all training and qualification deadlines are met in agreement with your tutor and manger

GLL has a great range of benefits for its employees:

A Values driven organisation with learning & development to support career development Discounted gym membership for you and your partner Discounts across thousands of retailers (GLL Extras) 25% off Red Letter Days & Buy A Gift 20% off GLL spa experience treatments and associated products. Ride to work scheme Free eye tests and discounted glasses Good Pension schemes Exclusive discounts on our villas in Portugal & Ski Chalets in Bulgaria Health assurance We are an inclusive employer. We seek and welcome diversity in our teams

At GLL, you will be working towards a Customer Service Practitioner Apprenticeship Level 2 qualification over the course of 15 months.

Training:

Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.

Training Outcome:

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.

Employer Description:
As a Charitable Social Enterprise and workers cooperative GLL has grown over the last 30+ years to become the UK's largest public leisure and libraries operator, managing over 375 facilities across England, Wales and Northern Island. As a staff owned business, we ensure all our people are paid fairly and in 2023 were awarded with Investors in People Gold status, whilst offering a range of meaningful careers and training for everyone in our local communities.

Working Hours :
40 hours a week, Exact shifts to be confirmed - Including early mornings, evenings and weekends.

Skills:
Team Working,Organisation Skills