IT Support Apprentice

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:

Managing calls and liaising with customers and suppliers Recording all their requests in the internal tracking system Handling incidents reported by users and when needed addressing them or escalating within the department Following up incident solving and updating documentation Informing users through alerts and communication Remote installation of computer and network hardware and software Assist with day to day running of the department Setting up of technical equipment and technical fault diagnosis Setup of computer hardware to customers' requirements Daily - weekly checks

Training:

Information Communications Technician Level 3.

Training Outcome:

The company has a history of retaining graduate apprentices in full-time positions.

Employer Description:
BDR Group is a leading IT and Telecommunications company founded in 1991.

Working Hours :
Monday to Friday (09:00 - 17:30)

Skills:
Communication skills,IT skills,Team working